From door hangers to digital engagementįor more than 10 years, National Grid and Opower have experimented with new ways of engaging utility customers. In the case of the National Grid videos, two-thirds of viewers watched all personalized content, and 14 percent of them clicked through to National Grid’s Energy Savings Programs page for more opportunities and information. Opower X projects are all designed to deliver new, measurable customer engagement value to utilities. The National Grid videos were created by the new Opower X professional services team. Personalized videos make it fun and easy for customers to make smart energy choices.” “Together with Opower, we have continued to innovate and refine how we engage our customers and bring them along this critical journey. “National Grid’s mission is to provide clean energy to support our world long into the future,” said Thomas Baron, senior program manager at National Grid. Sent to 33,000 customers in Upstate New York via email in February, the videos netted 12X the average click-through rate of Opower’s standard digital energy reports. In an animated story, customers received personalized insights on their natural gas usage last winter and advice on how to save energy and cut costs. In partnership with Oracle Utilities Opower, National Grid launched a pilot of their first-ever video energy reports. There is a lot on the topic.National Grid is helping its customers better understand their energy journey, 90-seconds at a time. But it would behoove him to simply google the question and read the information. I was somewhat amused that the RI Energy customer service agent continued with her ignorant responses to the writer by telling him she would email him a list of other energy providers since there are no other providers of electricity and natural gas in the state. As demand for fossil fuels began to rebound after Covid in 2021, supplies haven’t recovered as quickly. Not the other way around as the writer suggests. The primary reason for the spike is our reliance on fossil fuels. As a result, consumers in Connecticut and Massachusetts are already experiencing electric rate hikes. Another is the war in Ukraine, which has driven up prices for oil and liquefied natural gas, which both have outsized effects on energy markets in New England. But these massive price increases aren’t just about Rhode Island and have nothing to do with the state being a “one party system.” The fact of the matter is that economic recovery as the country emerges from the coronavirus pandemic - and accompanying inflation - is one reason for the spike in energy prices. Before the filing by RI Energy for the massive rate increase, Rhode Islanders already had the 7th highest residential electricity rates in the United States. But to politicize it serves no one either. Like the writer, I, too, saw my energy prices skyrocket. One but has to google “why are Rhode Island energy prices so high” to understand the reason. I have never read an opinion piece so misinformed in my life. I await the list of fossil fuel suppliers. I understand Rhode Island operates as a one-party system, but forcing 1.1 million people to stop using cheap electricity because it comes from fossil fuels is plain stupid. I am sure this law is unconstitutional and will be tested. How can a customer service representative refer a current customer to a competitor? This seems like a Ponzi scheme, starting with the law restricting suppliers not to use fossil fuels. So, I asked who would be the cheapest supplier of energy regardless of their 100 percent use of fossil fuel? She said she could not answer that question, but would email a list of companies I could choose from. Here is my question: According to the representative, I have the right to pick my supplier of electricity, as RI Energy is only the distributor of the electricity and gas. This law automatically gave all hardworking Rhode Islanders a 142 percent cost increase for electricity since April 2022. The Rhode Island law makes energy companies reduce their consumption of fossil fuels by 50 percent. I questioned the customer service person at RI Energy, who said one of the reasons the cost has skyrocketed in Rhode Island is because of the 50 percent rule. My bill increased from $0.07 KW/h to $0.17KW/h. I just received my electric bill from Rhode Island Energy Company (formerly National Grid).
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |